Verizon Wireless Reviews 2023: Read Customer Service and Cost

About Verizon: Verizon Wireless is a leading telecommunications company that provides wireless, internet, and home phone services to its customers. With a workforce of 162,000 employees, it is one of the largest cellular phone service providers, with 98 million subscribers. The company was established in 2000 from the merger of GTE Wireless and Bell Atlantic, and since then has been at the forefront of many major advancements in the mobile industry. It was the first among large service providers to launch a 3G broadband internet network, and then became the first to build a substantial 4G LTE network. To further enhance its network coverage, Verizon has invested over $80 billion in its infrastructure.

The company is well known for its comprehensive coverage and fast speeds, which are some of its major selling points. Its LTE network, which is currently the largest in the country, covers 89% of Americans and reaches more than 250 markets, outpacing its rival, AT&T. This network also covers rural parts of the country, and the company has roaming agreements in place with other carriers to provide service to areas where its network does not currently reach. To cater to customers who travel overseas, Verizon uses both CDMA and GSM handsets and has voice and data services in 200 places worldwide.

Verizon Wireless is also known for its exceptional customer service. It has a widespread retail presence in the US, with nearly 2,000 stores, and its customer services are highly rated among its customers. Additionally, the company provides round-the-clock phone and chat support to ensure that its customers receive the help they need, whenever they need it. With its extensive network coverage, fast speeds, and exceptional customer service, Verizon Wireless is a great choice for people who require reliable and comprehensive telecommunications services.

Pros and Cons of Verizon Wireless: A Review

Pros:

• Contract Length: Verizon has shifted away from using two-year contracts, similar to many other cell phone companies.
• Data Offerings: They will soon be offering unlimited data options.

Cons:

• Cost: Compared to some other cell phone providers, Verizon’s services come at a higher price point. Despite this, the quality of their services is widely perceived to make it a good value.
• Data Rollover: It’s not possible to roll over unused data, but this is not an issue for those who are on the Verizon Unlimited Data plan.

Facts About Verizon

Verizon is one of the four leading mobile carriers in the US that utilize the latest 4G LTE technology and is also compatible with older 2G and 3G networks like HSPA and HSPA+. Since its inception in 2000, it has become a top carrier in the country.

Network: Verizon Wireless operates on the CDMA network and uses frequencies 850Mhz and 1900Mhz for 2G/3G with bands 0 and 1, and bands 2, 4, and 13 for LTE on 1900Mhz, 1700f, and 700c. The company is also making preparations for 5G speeds.

Coverage: According to nationwide coverage tests, Verizon ranks as the number 1 carrier.

Availability: Customers can purchase plans and equipment, including phones, tablets, and hotspots, through over 2,000 stores across the US or online.

Bring Your Own Device: Verizon accepts customers who bring their own devices as long as the device uses the same bands as the Verizon network. A Verizon device or an unlocked device is ideal, and compatibility can be checked online.

Hotspot: All Verizon devices can function as a hotspot, with the amount of data usage depending on the plan. The company also offers data-only plans.

Prepaid: Verizon offers prepaid plans.

Additional Charges: Taxes and fees are added to the monthly cost of a plan.

What Can We Expect from Verizon Wireless in the Future?

Key Points About Verizon’s Future:

Strong Competition: Verizon faces strong competition from the other three members of the “big four” cell phone carriers in the US.

Adaptability: The needs of the public change quickly, so Verizon will need to adapt to these changes to stay ahead.

Coverage: Verizon’s service is available to more than 80% of the US population, making it a popular choice for people living in rural areas.

Reliability: Verizon has a high coverage and reliability score of 97.5% in major markets compared to the other big four carriers.

Past Growth: A strong pattern of past growth indicates that Verizon is likely to be stable in the future.

Technology: Verizon has a long history of being the first company to provide the latest technology to the public.

Leadership: The CEO of Verizon Communications is Lowell McAdam, and the CEO of Verizon Wireless is John G. Stratton.

5G Network: Verizon is planning to offer 5G connectivity and combine cable systems with its network.

Unlimited Data Plan: Verizon’s unlimited data plan won’t include the throttling of video.

Higher Price: Despite its somewhat higher price, customers are usually willing to pay more for better service from Verizon.

Reliability Reports: RootMetrics and the Nielsen report have shown that Verizon is a reliable network.

Subscriber Trends: There was a slight dip in the number of Verizon subscribers during Q2 of the previous year, but robust growth occurred towards the end of the year.

Customer Priorities: Customers prioritize a large network when choosing a cell phone carrier.

Details on Verizon’s Internet Access Services

Verizon provides Wi-Fi hotspots all over the country with their unlimited plan offering 10GB of hotspot data. Once the data limit is reached, the connection speed may slow down. It is important to ensure a secure connection, especially for financial transactions or sensitive information.

Verizon offers the Ellipsis Jetpack and Jetpack Mi-Fi, which allow you to access the internet securely anytime, anywhere. Their internet service utilizes 4G LTE technology, which is among the fastest available, with potential speeds up to 10 times faster than 3G. The widespread coverage of Verizon makes it a great option for travelers.

Although Verizon’s internet speed is fast, some cell phone providers offer even faster speeds, such as T-Mobile. However, Verizon may become the fastest mobile network in the future.

Verizon Cell Phone Plans Review 2023

We’ve devoted numerous hours to researching, testing, and composing these reviews. During that time, we’ve identified crucial features to take into account when choosing your next cell phone plan.

Verizon is known for its excellent coverage, but is it worth paying a high monthly fee for it? The answer depends on what you expect from a cell phone plan. 

The advantages of choosing Verizon include:

• Nationwide coverage that is the best in the industry
• A wide range of plans and phone options
• Impressive streaming benefits
• Flexibility to customize family plans
• Convenient international features
• High-speed hotspot data.

• However, the main drawback is that its plans tend to be pricey.

Advantages of Verizon Cell Phone Plans

Verizon offers the best coverage among the 4G LTE networks in the US. According to 2021 data, Verizon covers 70% of the country, followed by AT&T at 68% and T-Mobile at 62%. Although no network provides 100% coverage, Verizon provides the highest likelihood of having a signal in any location. To get a better understanding of where Verizon coverage is available, refer to the Verizon coverage map, which shows that Verizon coverage is available in most areas.

Verizon’s Coverage:

• Ranks as the best coverage among 4G LTE networks in the US
• 2021 data shows Verizon coverage at 70%, AT&T at 68% and T-Mobile at 62%
• Offers the highest likelihood of having a signal in any location
• The coverage map is available to show areas of coverage.

Verizon provides the fastest 5G speeds among all wireless providers. If you want to be among the first to adopt 5G technology, choosing Verizon is a great option.

Range of Mobile Phone Plans

 If you are satisfied with Verizon’s network coverage, you have several data plans to choose from, including both postpaid and prepaid options. The following are the postpaid data plans currently available from Verizon.

Cell Phone Plans

Verizon offers cell phone plans that range from 500MB to premium unlimited data. However, it’s worth noting that Verizon plans tend to be more expensive compared to other providers like Mint Mobile or Visible Wireless. For example, you can get an unlimited plan with Mint Mobile or Visible Wireless for a lower price than Verizon’s 5GB plan. To enjoy the benefits of Verizon’s coverage while also saving money, you can consider a Verizon prepaid plan, such as the $45 Prepaid Smartphone Plan, which provides 15GB of data, $20 cheaper and with an additional 5GB of data compared to the 10GB postpaid plan. You can compare Verizon prepaid plans below:

If you opt for Verizon’s Play More or Get More Unlimited plans, you’ll receive subscriptions to Disney+, ESPN+, Hulu, and Apple Music as part of your package. This could be a major factor in choosing a Verizon plan for some customers. For example, if you already subscribe to all these platforms, you’re likely paying about $30 per month. But if you bundle these costs with your Verizon phone plan, you’ll only pay approximately $50-$60 per month for these premium unlimited plans. However, keep in mind that only the Play More or Get More plans to offer these perks permanently. If you choose another Verizon unlimited plan, you’ll only have access to Apple Music and Disney+ for six months.

Verizon 5G Play More Plan

Verizon 5G Get More Plan

Customizable Family Plan Options with Verizon

Verizon enables its customers to mix and match unlimited family plans, offering the flexibility to choose different plans for each family member. This is a valuable advantage that ensures each line can select the unlimited plan that fits their requirements best. For instance, a family member who loves to stream can opt for the Play More Unlimited plan, while someone who just needs a basic unlimited plan can choose Start Unlimited.

High-Speed Hotspot Data with Verizon

Verizon provides “unlimited” hotspot data to users on its Play More, Do More, and Get More Unlimited plans, but the high-speed data is capped at 15GB for the Play More/Do More Plans and 30GB for the Get More Plan. Once you reach the high-speed data limit, your data speeds will slow down to 600Kbps for the rest of the billing cycle. This speed is slow, but it should still allow you to browse the internet on your laptop or tablet.

For most people, the monthly allocation of 15GB or 30GB of hotspot data should suffice. You can conveniently use your phone as a Wi-Fi hotspot to connect other devices to the internet as needed.

Costly Verizon Plans: A Drawback

One of the drawbacks of Verizon is its high cost, making it the most expensive wireless carrier compared to AT&T and T-Mobile. On average, Verizon plans are about $5-$10 more expensive than comparable plans from the other two carriers. The base unlimited plans of the three major carriers are worth comparing.

Cell Phone Plans

Determining the Best Verizon Plan: Factors to Consider

Cost: Before making a decision, take your budget into consideration. Verizon plans tend to be pricier than those offered by other carriers.

Data Needs: Evaluate your internet usage habits. If you frequently stream video, or use your phone for work or data-intensive games, choose a plan with a high data priority level and ample hotspot data.

Phone Choice: Decide if you want a new phone or if you plan to bring your own device (BYOD). Special deals and discounts may be available when purchasing a phone with a Verizon Unlimited plan, while BYOD incentives may also be present.

Network Availability: Ensure that Verizon’s network coverage is strong in your area. Although the carrier has extensive coverage, there may be areas where a different carrier has a stronger presence.

Prepaid or Postpaid: Consider a prepaid plan to save money, but be aware that this option lacks most benefits such as streaming subscriptions and cloud storage. If these services are important to you, opt for a postpaid plan.

Popular Verizon Phone Plans

Verizon MVNOs

Get access to Verizon’s top-notch coverage without subscribing to their cell phone plan directly. Mobile Virtual Network Operators (MVNOs) that run on Verizon’s network also provide the same fantastic service. For further details, consult our guide on Verizon MVNOs. A list of smaller carriers that use Verizon’s network is provided below.

Verizon MVNOs

Ways to Pay Your Verizon Bill

• My Verizon app
• Verizon’s website
• A phone call to Verizon
• Mailing a check or money order
• Visiting an authorized payment center.

Paying Through the My Verizon App

The My Verizon app is the most convenient option for many customers to pay their Verizon bill. The app is available for both iOS and Android devices and is specifically designed to help manage your account.

To pay your bill using the app, follow these steps:

• Log in to your account or create one if you haven’t already.
• Go to the Menu icon in the top left corner and select Bill.
• On the Current Bill tab, you’ll see the amount due this month.
• Click Pay My Bill.
• Choose your preferred payment method or select Set Up Autopay for automatic payments in the future.
• Enter the amount you’d like to pay and the desired payment date.
• Confirm the payment by clicking Make Payment.
• You will receive a confirmation of your payment. 

Paying on Verizon’s website

If you don’t have the My Verizon app, you can pay your bill through Verizon’s website. This is also the recommended method if your account has been suspended.

To pay your Verizon bill, start by signing in or registering for a My Verizon account.

Once you are logged in, follow these steps:

• Choose the payment amount.
• Pick a payment method or add a new one.
• Enter the desired payment amount and date.
• Click on Continue.
• Verify the payment information and accept the Terms and Conditions.
• Submit the payment by clicking Send Payment.

Pay Online Without a My Verizon Account

If you don’t have a My Verizon account or cannot access it, you can still pay your bill online through another Verizon web page, even if your account has been disconnected or suspended.

To pay a Verizon bill online, follow these steps:

• Input the billing zip code and either your Verizon cell phone number or Verizon account number. If the account is disconnected, you’ll need the account number and the zip code.
• Choose a payment method.
• Verify the information is correct.
• Confirm the payment by clicking “Send Payment.

Note: Having a My Verizon account may be more convenient as paying the bill can be a hassle without access to the account.

Paying by Phone

To pay your Verizon bill over the phone, follow these steps:

• Dial #PMT from your Verizon mobile phone or +1-800-922-0204 from any phone.
• Listen to the automated prompts and make your payment.

Paying Through the Mail

If you prefer a more traditional method of payment, you can pay your Verizon bill through snail mail by sending a check or money order to the company. Here’s what you need to do:

• Write a personal check or money order for the bill amount and address it to “Verizon Wireless.”
• Send the payment to the nearest payment address, which can be located using the Verizon website.

Note: Payments made through snail mail can take some time to process, but once the payment is sent, it is between Verizon and the Postal Service.

Paying at a Verizon Store

Visiting a retail store is an effective way of paying your bill. Simply inform the customer service representative of your intention to pay and they will assist you. Alternatively, if you prefer a quicker transaction, utilize the Bill Pay Kiosk. While you are there, consider inquiring about upgrading to an unlimited data plan.

Paying with Autopay

• Sign up for Auto Pay to simplify bill payment
• If the hassle of manually paying bills each month has become tiring, consider enrolling in AutoPay. This way, you won’t have to remember to make payments every month.

• Affordable Alternatives to Verizon 

Among the big three carriers (AT&T, Verizon, and T-Mobile), Verizon boasts the best 4G LTE network, however, its prices are relatively high. If you want to enjoy similar coverage at a lower rate, Verizon MVNOs may be a good option.

MVNOs (mobile virtual network operators) use the network of a parent carrier, however, they may lack some of the benefits, such as extra services and consistent speeds. Yet, if you are okay with some compromises, you can still receive great network coverage at an affordable cost.

Two of the top-recommended Verizon MVNOs are Visible and US Mobile. Visible Wireless offers a remarkable $45/month unlimited plan, including unlimited high-speed data, unlimited mobile hotspot data, and international calling. Alternatively, you may choose Visible’s less expensive $30/month unlimited option that offers slower but still fast 5G without additional benefits. On the other hand, US Mobile provides lightning-fast mobile internet speeds of up to 200Mbps and its unlimited plan comes with added bonuses, such as Netflix, Spotify, Disney+, or other features.

Benefits of choosing Verizon MVNOs over Verizon:

• Affordable rates with fantastic coverage
• Same great service as Verizon

Recommended Verizon MVNOs:

• Visible Wireless
• $45/month unlimited plan with unlimited high-speed data, unlimited mobile hotspot data, and international calling perks
• $30/month unlimited tier with slower but still fast 5G and no perks

US Mobile

• Super-fast mobile internet speeds of up to 200Mbps
• Unlimited plan with perks such as Netflix, Spotify, Disney+, or other goodies.

Verizon Customer Service: Room for Improvement

Verizon’s customer service, like many other cell phone carriers, could benefit from some improvement. Unfortunately, the cell phone industry as a whole has difficulties in providing quality customer service, and Verizon is no exception.

However, there are still ways to receive assistance for your Verizon account or phone, such as through online chat (if you’re logged into your Verizon account) or through social media platforms like Twitter and Facebook. You can reach Verizon’s support on Twitter through @vzwsupport and on Facebook through @verizon. It would be great to see Verizon strive for improvement in customer service and provide a more straightforward method for customers to compare and evaluate their plans.

FAQs

What is Verizon’s best-unlimited plan?

In our experience, Verizon’s 5G Get More plan is its best offering. It has a hefty 50GB hotspot data allotment and HD streaming included. It’s pricey at $90/month for a single line, but the included streaming perks, unlimited deprioritization threshold, generous mobile hotspot data allowance, and cloud storage make it a compelling choice. Plus, you can turn it into a family plan and knock the price down with each line you add.

What perks do Verizon’s best plans include?

Verizon’s 5G Play More and 5G Get More plans to include streaming subscriptions via its Disney bundle as well as high-definition video streaming. Depending on which you choose, you can also get a hefty mobile hotspot allowance and priority data allotment. The 5G Get More package tacks on Verizon Cloud storage. You may also be eligible for an Apple Music subscription.

Does Verizon offer prepaid plans?

Yes, Verizon has prepaid plans that offer various levels of service ranging from $30–65/per month. Its cheapest option is talk and text only, while Verizon’s best-prepaid plan—the $65 Unlimited prepaid option—includes unlimited talk, text, and data within the U.S., Canada, and Mexico.

Does Verizon have a phone plan for kids?

Sadly, not anymore! Verizon recently discontinued its Just Kids add-on plan. So if you want to sign the kiddos up for a phone plan, you’ll need to choose a standard package.

Why are Verizon’s best plans so expensive?

Simply put, Verizon’s best plans are pricey because its network is the best and offers fast data speeds. The carrier consistently ranks first in coverage and performance, placing a premium on its network. Verizon includes some of the most highly sought-after entertainment perks in their plans as well, like Disney+.

What is the cheapest Verizon plan?

Answer: Verizon’s cheapest plan is its 15GB prepaid data package. With $10/month savings per line you add with AutoPay and paper-free billing discounts, a single line goes for $45/month. You get 15GB of full-speed data before speeds drop to 2G; but sadly, as with most prepaid options, there are no additional perks as you’d get with Verizon’s more expensive postpaid plans.

What is Verizon’s most expensive plan?

Verizon’s most expensive plan is its $90/month Verizon 5G Get More tier.

Are Verizon plans best for iPhone users?

Select Verizon plans to include Apple Music, either as a six-month trial or a completely free subscription, making them perfect for iPhone aficionados.

How can I get a better deal from Verizon?

Verizon frequently offers deals on service, phones, or both. To get the best discount on a handset, we recommend keeping your current phone in great shape so as to maximize your trade-in value. Additionally, shop around and find a good discount on the phone you want. Consider any extras you’re paying for like phone insurance and see where you can cut costs to get a better deal.

What is the best Verizon family plan?

Verizon’s postpaid unlimited plans feature compelling multi-line savings. Plus, with most of its postpaid unlimited packages, Verizon throws in sweet perks like the Disney Bundle. You can select the same plans across the board, such as a four-line 5G Get More bundle or mix-and-match

In Conclusion, Is Verizon a Good Choice?

In conclusion, Verizon offers a number of unlimited plans to choose from, each with its own pros and cons. If you’re looking for a cheaper option, go for the 5G Start plan, but be aware that it may experience occasional data slowdowns. For more reliable speeds and additional features like mobile hotspot data, opt for one of the pricier options, like the 5G Do More plan.

For those who have a few family members to share a family plan with, it’s a great way to save money, although your bill may still be higher than with another carrier. In terms of performance, Verizon’s coverage and data speeds are consistently rated highly. On the downside, customer service in the wireless service provider industry, including Verizon, can be lacking.

Ultimately, if you’re looking for fast speeds and the best coverage, Verizon is a great option. If you’re more focused on getting the best possible price, consider working within a family plan. If you’re a single user, reach out to friends and family to see if you can join their plan. Overall, Verizon provides a reliable and high-performing cell phone service.

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